REWORK POLICIES

General Information:

• Inspect and inventory your blinds or shades immediately upon receipt.
  
• Fax your rework request to (888) 833-2950.
  
• Provide adequate information for us to identify the defective blind or shade. Include such information as our work order number, our invoice number, your purchase order number, line item number, dimensions of the blind or shade, color, etc.
  
• Tell us what specifically is wrong with the blind or shade.
  
• Tell us how you want to solve the problem: remake the blind or shade, send the blind or shade to us for repair, or request parts to repair the blind or shade yourself.
  
• Some problems are easily repaired in the field. We will be happy to send you a carepack of repair or installation parts to keep on hand so that you can repair some minor problems when you are hanging the blinds or shades. You can fax a request for carepack items to (888) 833-2950.
  
• While we are happy to send you carepack parts at no charge, there may be a charge repair blinds that are not covered by our warranty.
  

Parts Requests:

• Parts orders generally ship within 2 business days after the order is received. Cutoff time is 12:00 Noon CST.
  
• Clearly identify the problem blind or shade, including order and item information, on your faxed request.
  
• Fully describe the malfunction. We will research the original order and make sure to send you the correct parts.
  

Remake Requests:

• Remake blinds or shades generally ship within 6 business days after the request is received.
  
• Clearly identify the problem blind or shade, including order and item information, on your faxed request.
  
• Fully describe the malfunction and the cause, if known.
  
• Report ship damage to us as soon as possible.
  
• Do not refuse damaged shipments. Be sure and note the damage in writing on the drivers receipt. Sometimes the box is damaged, but the blinds are protected by the internal bubble wrap. Immediately unpack your blinds and determine if a remake is needed.
  
• Do not return blinds or shades that have been damaged during shipping. Do not install ship damaged items. These items should be packed and kept available at the delivery address for the freight carrier to pick up for inspection. We will file a freight claim the same day that we enter the order for the remake blinds. The carrier will contact you or your customer within 10 business days.
  
• Generally, we want all defective blinds and shades returned to us unless they were damaged during shipping. The packing list included with your replacement blind or shade will tell you whether you need to return the defective items.
  
• If we expect you to return the original items, you will be notified via fax when your replacement blinds or shades are shipped with instructions to return the original items. A prepaid return freight label will be in a clear plastic envelope in the end-cap of the box that contains your replacement blind or shade.
  
• Make sure you mark all boxes and items that are being return for credit with the RA number. The RA number will be on the packing list with your replacement blind or shade and on the faxed notification.
  
• You will be billed for the replacement blind or shade. Credit for the original item(s) will be issued after we inspect the returned defective item(s). Credit for ship damaged remakes will be automatically processed.
  

Repair Requests:

• We only repair blinds and shades manufactured by Woodland Blinds.
  
• Be sure to include order and item information with your faxed repair request. We will fax you a Returned Goods Authorization Number as soon as possible after your repair request is received.
  
• Make sure you mark all boxes and items that are being returned for repair with the RGA number. Failure to do so may result in delay or loss.
  
• Repair orders generally ship within 3 business days after the blind or shade is received at our plant.

Click here for Rework Order Form

Note: Our forms are available in PDF format which requires Adobe Acrobat Reader to view. If you do not have Adobe Acrobat Reader click here to download a free version.